P O L I C I E S :
R E T U R N S
If you have a question or concern, please contact us at at within 3 days of receiving your item.
We are happy to accept returns for full price items with proof of purchase which are unworn, undamaged and have all original tags attached. You are welcome to return these orders in exchange for another item or refund (less shipping costs) for NEW ZEALAND customers only.
Please contact us for all overseas refund inquiries before purchase.
We are sure you will take most care with your purchases but please understand that we can not repair, exchange or refund items that have been damaged due to fair wear and tear.
We do not accept exchanges, returns or refunds on any 'sale' items.
All sale items are final sale so all sale orders cannot be cancelled, returned or exchanged unless faulty.
Please be sure of your size when selecting from these items.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference.
Once we receive your package, we will promptly refund your credit card, or apply the credit from your return to your new order / exchange.
The purchaser is responsible for any return shipping costs; including local duties & taxes applicable to international orders. We do not refund any postal charges incurred for an exchanged product.
No returns or exchanges will be accepted at any retail outlets.
For the perfume oils, we only accept if they have been damaged or unopened box.
Please contact us within 3 days of receiving your perfume oils if you change your mind before open the box or item was damaged.
S H I P P I N G + D E L I V E R Y
NZ order : We ship your order within 3 - 7 working days in NZ
New Zealand - Free for orders over NZ$250 (No PoBox)
$8 for orders under NZ$250 (No PoBox)
Australia - Free for orders over NZ$400
NZ$25 for orders under NZ$400
Other country : Please email us
G A R M E N T C A R E
Otsu garments are all crafted with care in New Zealand, using natural fibers such as linen and cotton. These fabrics age well with a bit of love.
Please follow the instructions on the garment care label when looking after your Otsu piece.
T E R M S + C O N D I T I O N S
We guarantee to refund any item you are not completely happy with when you return it to us in its original condition within 7 days of receipt, less shipping costs.
All garments must be returned in original condition. 'Sale' items cannot be exchanged or returned.
Prices shown on otsumagic.com are in New Zealand Dollars (NZD) and are inclusive of GST.
If you are a customer whose credit card is not denominated in NZD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Please note, that while we do our best to depict the colour of each product as accurately as possible, there may be colour variation depending on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
*Advertising of discounted sale items is on selected products, including flash sales.
We do our up most to keep our stock levels accurate, however there may be times when an item sells out dangerously fast! If you happen to purchase something online which is unavailable we will contact you to solve this as quickly as possible.
For any further enquiries, feel free to ask us anything: